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Returns
Home > Returns
Before requesting a return, please ensure that you meet the following conditions:

- the products must be in their original unused condition with all labels, leaflets, any special packaging and accessories included. Incomplete, damaged, worn or altered products cannot be accepted.

- the products must be accompanied by the purchase receipt.
- the return must be requested within 15 (fifteen) days from the date of delivery of the order.
- the product must be delivered to the post office within 15 (fifteen) days of authorisation of the return.

Augustha is entitled not to accept returns if not authorised by the trademark. Customers are required to review the products upon delivery and make sure they have no defects. If that occurs, the customer has the right to have their product repaired or replaced as soon as possible.

In this case, the customer must send an email to info@augustha.pt within 15 (fifteen) days after delivery of the product.

Once this request has been submitted, a return authorisation will be issued with all procedural information within 72 hours. Unauthorised returns are not accepted. 

Shipping the product to be returned is free of charge if you use DHL. To make a return, attach the shipping DHL label on the outer side of the shipping box, which includes our return address. This label is included in the original shipping carton.

Upon receipt of the order, Augustha will check the integrity of the items before accepting their return. This may take up to 3 days upon receipt. The refund will be issued immediately after the return has been accepted directly into the Credit / Debit Card or Paypal account used to make the original purchase and in the same currency. Your account will be credited approximately one week from the date Augustha requests a refund, however, it is only an estimated deadline. The Customer will receive an email confirming the issuance of the credit as well as the full amount refunded.
AUGUSTHA has the right to deny any returns if the return parameters are not respected.

Thank you for your understanding.
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